The Bailey’s Hotel London is seeking a Reservations Manager to assist in the smooth running of the department and ensure hotel standards and business requirements are met for our guests.

The Bailey’s Hotel London is part of the Leng’s Collection, a specially handpicked selection of hotels with compelling and distinguished personalities, from historic properties to trendy urban escapes. Conveniently located in the heart of Kensington, London; this 4* Deluxe Boutique hotel has 212 bedrooms.

As Reservations Manager, your Key Responsibilities Include:

•    To manage the daily operations and efficient running of the Reservations Department.

•    Provide direction and leadership to Reservations team, assisting them to achieve their potential and achieve overall departmental objectives.

•    To drive the team to achieve goals (Revenue and Quality targets, i.e. Up selling, GSM, Test calls, etc.) and develop new ideas to improve processes

•    To demonstrate an in depth knowledge and understanding of Hotel systems to include and not limited to Opera ORS, Opera PMS, CRM, etc.

•    To ensure all administrative procedures are completed accurately and in accordance with the departmental and Hotel guidelines

•    To ensure Guests’ profiles are updated and merged regularly according to the Company SOP’s

•    To ensure accurate, up to date contract information, rate agreements, data input into Opera Reservation System, for both existing and new clients

•    To ensure that all accounting procedures are adhered to in conjunction with the Revenue Managers.

•    To ensure all free sale and inventory are being keep up to date with either the help of closeout charts or relevant website.

•    To ensure that all FIT bookings are dealt with, following the correct procedure, rate codes and proper profile selection.

•    To make sure all website are checked daily with correct rate strategy

•    To update process, generate and distribute daily weekly and monthly reservation reports

The Experience & Qualifications required as Reservations Manager are:

Previous experience working as a Reservations Manager or Assistant Reservations Manager for 4-5* hotel is preferable

Other Skills required as Reservations Manager are:

•    Exceptional Customer Service skills

•    Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail

•    Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments

•    Management skills and team worker

•    Ability to work under pressure

•    Knowledge of Opera is desirable

About the Group:

Millennium Hotels and Resorts owns and operates a portfolio of over 130 hotels worldwide. In Europe, our 27 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you:

We offer a benefits package including:

•    Length of Service related holiday scheme

•    Meals Provided on Duty

•    Recommend a Friend Scheme

•    Employee Discounted Accommodation

•    Employee Discount on Food & Beverage and Hotel Restaurants

•    Friends and Family, (discounted) Accommodation Rate

•    Season Ticket Loan Scheme

•    Eye Care Vouchers

•    Group Personal Pension Plan

•    Company Sharesave Scheme

•    Long Service Awards

•    Employee of the Month / Year

•    Enhanced Paternity Leave

•    Subsidised Car Parking (if available)

.... As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Please only apply for this position if you are currently living in and have the right to work full time in the UK with no restrictions. We are unable to apply for or transfer work visa’s or UK entry clearance on your behalf.

STRICTLY NO AGENCIES- Preferred suppliers will be contacted if required

http://www.millenniumhotels.co.uk/millenniumbaileys