MyMillennium (the “Programme”, as further defined below) recognises and rewards its frequent hotel guests worldwide. Please read and understand the Terms and Conditions. The use of the Membership constitutes the acceptance of the Terms and Conditions.

 

1      DEFINITIONS AND INTERPRETATIONS

Where used in these Terms and Conditions, the words and expressions specified below shall have the meanings set out opposite them:

"Active Member" is defined as any Member having Points activity (accrual or redemption) within the preceding three (3) year period.

"Benefits" is defined in Section 7 below.

"F&B" means Food and Beverage.

"MHR" shall mean Millennium & Copthorne International Limited (Company Registration No. / UEN: 199600354R), a company incorporated in Singapore and having its registered office at 9 Raffles Place, #12-01, Republic Plaza, Singapore 048619, trading as “Millennium Hotels and Resorts”.

"MHR Group" shall mean MHR and its related parents, subsidiaries, affiliates and associated entities (including those entities that manage the Participating Hotels), but excluding any shareholders of Millennium & Copthorne Hotels plc.

"MHR Rewards Catalogue" shall mean the list of items or services from MHR Group including Participating Hotels that Members can use to redeem with their MyPoints during an eligible period as may be available from to time to time on MyMillennium Website, and which shall be subject to availability and such other terms and conditions as may be stated online at the website and/or confirmation email.

"MyMillennium App" is the MyMillennium app relating to the Programme as may be available and as the same may be amended or modified, from time to time by MHR. By using the app, Members accept to be subject to its user terms including the user guidelines, if any.

"MyMillennium Website" is the website at www.millenniumhotels.com/en/my-millennium on which the Programme Terms and Conditions and Participating Hotels as well as other relevant information relating to the Programme will be displayed at www.millenniumhotels.com/en/my-millennium/terms-and-conditions, as the same may be amended, from time to time by MHR. By using the website, Members accept to be subject to its user terms including the user guidelines, if any.

"MyPoints" or “Points” are derived from the eligible Qualifying Room Spend and as further described in Section 4 below.

“MyMillennium BIZ” is the corporate loyalty programme of Millennium Hotels and Resorts, meant for corporate bookers to earn and redeem MyPoints. 

"My Rewards" or “Rewards” is defined in Section 6 below and shall include, without limitation, the list of items and services in the MHR Rewards Catalogue and Third Party Rewards Catalogue and such other merchandise and services as may be offered from time to time as rewards to Members for MyPoints redemptions.

"Member" means a person whose application for Membership has been accepted by MHR and who is subject to the Terms and Conditions (as defined below), including the Membership terms set out in Section 3 below, and "Members" means each or all of the Members of the Programme (as applicable).

"Membership" means membership of the Programme.

"Membership ID" means the 16-digit Member identification number or such other Member identification as MHR may provide.

"Participating Hotels" shall mean the MHR Group’s hotels participating in the Programme from time to time, the details of which are given on the MyMillennium Website.

"Privileges" is defined in Section 7 below.

"Programme" means the MyMillennium loyalty programme established by MHR for the benefit of frequent guests of Participating Hotels.

"Qualifying Nights" is defined in Section 5 below.

"Qualifying Room Spend" means expenditures paid in full by Members for room accommodation at eligible room rates but only for overnight Qualifying Nights at a Participating Hotel. Service charges, goods and services taxes (howsoever described) and other taxes and levies included on the Participating Hotel's invoice for the Qualifying Nights shall not be included in any determination of the "Qualifying Room Spend". Expenditure at a Participating Hotel for non-eligible room rates including but not limited to:

• Complimentary rooms;
• Room rates booked via third parties for e.g. travel agents, online travel agents etc.;
• Room rates provided in conjunction with airline and/or travel industry discounts;
• Room rates of airline crew members paid by the airline;
• Room rates for group conventions or corporate meetings; or
• Room rates for selected long-term stays, shall not qualify as a Qualifying Room Spend.

Qualifying Room Spend also excludes gratuities, concierge and non-hotel expenditures booked and paid for through the Participating Hotels.

"Redemption Partners" are independent merchants selected by MHR to supply the Rewards from time to time and may vary from country to country. The participating Redemption Partners includes the merchants and entities stated in the Third Party Rewards Catalogue and such others that will be listed on MyMillennium Website as such list may be amended from time to time

"Terms and Conditions" means these terms and conditions as amended by MHR from time to time.

"Third Party Rewards Catalogue" shall mean the list of items or services from independent merchants selected by MHR that Members can use to redeem with their MyPoints during an eligible period as may be available from to time to time on MyMillennium Website, and which shall be subject to availability and such other terms and conditions as may be stated online at the website and/or confirmation email.

"US Dollar" or "US$" shall mean the currency of the United States of America.

 

2      GENERAL

2.1  Programme Sponsor

The Programme is sponsored by MHR (as defined above). MHR may from time to time arrange for other administration arrangement including without limitation with third parties without notice as it sees fit and at its sole discretion.

2.2  Programme Assignment

The rights and obligations of MHR under the Programme may be assigned or transferred by MHR at any time, and performance of all obligations of the Programme sponsor shall thereafter be the responsibility of the assignee or transferee.  MHR shall, to the extent permitted by law, have no liability for the obligations of the transferee from and after the date of the transfer.  MHR may, without notice or consent, subcontract or delegate the operation of all or a portion of the Programme to any member of the MHR Group or a third party. 

2.3  Programme Availability and Termination

Without prejudice to the right of MHR to amend certain terms from time to time as stated in these Terms and Conditions, MHR reserves the right to restrict, suspend, discontinue or cancel any part of or this entire Programme upon thirty (30) days' written notice posted on https://www.millenniumhotels.com/en/programmes/my-millennium/terms-and-conditions/.  MHR will attempt to notify Active Members affected by any such restriction, suspension, discontinuance or cancellation by sending a notice to the electronic mailing address of such Active Members (the "Termination Notice"), but MHR shall not be held liable for any failure to do so. No claims for Points will be accepted after the date of the Termination Notice. Any claims made but not approved by the date of the Termination Notice will be deemed invalid and of no effect. Members may redeem earned Points for Rewards up to ninety (90) days after the date of the Termination Notice. Points not redeemed within the said period will be forfeited.

2.4  Changes in Terms and Conditions

MHR reserves the right to change, limit, modify or cancel the Programme, these Terms and Conditions, the Benefits and Privileges, the Participating Hotels, conditions of participation, Rewards and reward levels in whole or part from time to time. No Member shall have the right to object to any such change, limitation, modification or cancellation, even if the change, limitation, modification or cancellation affects or may affect the value of Points or Rewards already accumulated by that Member.

2.5  Notice of Changes

Any changes made to the Programme or these Terms and Conditions or the Benefits and Privileges will be shown on MyMillennium Website and will take effect immediately unless otherwise stated. MHR will attempt to notify Active Members of the changes, by electronic mail or other means, but shall not be held liable for any failure to do so. All such changes will be binding on all Members.

2.6  Employer Restrictions

MHR assumes no responsibility for compliance with any policy of the employer of any person desirous of participating as a Member, even if such policy prohibits or restricts the rights of the said would-be Member (or current Member, as the case may be) to participate in the Programme. Persons desirous of enrolling as Members are informed that participation in the Programme may require the prior approval of their employer. It shall be the responsibility of the person seeking Membership to obtain all necessary prior approvals for participation in the Programme. Members may be asked to confirm that they have obtained prior approval from their employer upon enrolment into the Programme, and by joining the Programme; each Member represents and warrants to MHR that such Member has obtained all required approvals from his or her employer and any other parties.

2.7  Restricted by Law

This Programme will not be offered in jurisdictions where participation in such a rewards based membership programme is prohibited or restricted by law and/or where the award of points and/or the grant of rewards or benefits are not permitted by law or regulation; however, if for any reasons the Programme is deemed to be offered in any such jurisdiction, a Member’s participation in the Programme, and any Points, Rewards or Benefits and Privileges accrued, shall be deemed invalid without compensation. Persons domiciled in such jurisdictions should not knowingly apply for Membership or seek to participate in the Programme. Applicants who are known to be domiciled or ordinarily resident in such jurisdictions will not be permitted to participate in or claim Points or Rewards or Benefits and Privileges under the Programme. Existing Members who become or are discovered to be domiciled in or ordinarily resident in such jurisdictions will have their Membership terminated by MHR forthwith upon it becoming aware thereof.

2.8  Programme Violations and Release

Programme violations, fraud or abuse will be subject to appropriate administrative and/or legal action. MHR reserves all rights to take appropriate action including, without limitation, the right to require the forfeiture of all Points, Rewards and/or Benefits and Privileges issued pursuant to Point redemptions and any accrued Points in a Member's account, as well as cancellation of the Member's account and the Member's future participation in the Programme upon discovery of any violation of the Terms and Conditions or fraud or abuse on the part of a Member.

By participating in the Programme, Member agrees to release, discharge and hold harmless MHR and the MHR Group companies and their respective agents, directors, officers, and employees from all claims or damages arising out of any use or misuse of the Programme by Member.

2.9  Programme Interpretation

Interpretations of the Terms and Conditions shall be at the sole and absolute discretion of MHR. The decision of MHR shall be binding on all matters concerning the Programme. Neither the Programme nor any Benefit and Privileges offered in connection with the Programme shall create, constitute or give rise to any legal or contractual rights in favour of the Members against MHR or any other member of the MHR Group.

2.10                    Restrictions

The booking of any accommodation, meeting venue or other services for which Points are claimed and awarded hereunder, shall at all times be subject to the Participating Hotel's terms and conditions. The Programme cannot be used in conjunction with any other promotion or rewards programme.

 

3      MEMBERSHIP

3.1  Conditions

New Members will be enrolled in the MyMillennium after they have registered online or via MyMillennium application form available at Participating Hotels and Membership application is accepted by MHR. To be eligible for Membership, at the minimum, the following conditions must be met:

• The would-be Member must be an individual traveller or corporate guest. Membership will not be offered to any person who makes bookings or reservations for guests and/or for meeting rooms in any Participating Hotel for and on behalf of his or her employer except for MyMillennium BIZ Members;
• The would-be Member must be at least 18 years of age, or the age of majority in the jurisdiction of his or her residence, whichever is older;
• Only one (1) account per Member is allowed.

3.2  Exclusions

The following individuals are not allowed to participate to the Programme:

• Travel agents and conference agents.
• Corporate bookers and their secretaries, staff or personal assistants but excluding the MyMillennium BIZ Membership 

3.3  Participating Hotels

Only hotels being operated by an MHR Group company or a third-party franchisee under one of the following brands or collections may participate in the Programme:  Leng’s Collection, Millennium Collection, Copthorne Collection and M Collection.  Brands may be added or deleted, from time to time, at the sole discretion of MHR.

The Programme is currently available at Participating Hotels which are located in various countries around the world. The list of Participating Hotels and the countries in which they are located is shown on the Programme's website and is subject to change from time to time by notice posted on www.millenniumhotels.com/en/my-millennium/participating-hotels.

3.4  Registration Process

Members will be registered online or via MyMillennium enrolment form available at Participating Hotels. On successful registration, a Member will be sent a Membership ID by electronic mail. An applying Member must complete the mandatory registration details for registration and confirm acceptance of these Terms and Conditions.

Use of the Membership ID for making reservations shall also imply the acceptance of the latest version of these Terms and Conditions at the time of such usage.

Members are responsible for restricting access to and maintaining the confidentiality of their Membership account and Membership ID and Members agree to accept responsibility for the activities of anyone using their account.

3.5  Rejection of Membership by MHR

MHR reserves the right at its absolute and sole discretion to accept or refuse any application for Membership without obligation to give a reason.

3.6  Cancellation of Membership by MHR

MHR may at its sole discretion cancel the Membership of any Member, revoke any and all unredeemed MyPoints collected by such Member and/or require the Member to forfeit any accrued Rewards and/or Benefits and Privileges for reasons that include, but are not limited to:

• Violation of any of the Terms and Conditions by the Member;
• Misrepresentation of any information or any misuse of this Programme by the Member;
• Violation of any national, state or local law or regulation or other applicable law in connection with the use of Membership benefits by the Member;
• Failure by the Member to pay for hotel charges or any other payments due to a Participating Hotel;
• Fraud or abuse by a Member involving any aspect of this Programme;
• The Member holding more than one active account;
• Any action or conduct by the Member which in the opinion of MHR is or is likely to be to the detriment of the Programme.

Cancellation and termination of a Member's participation in the Programme shall take effect immediately upon service of the notice of termination by MHR on the Member concerned, which notice may be served by electronic mail.  All MyPoints, Rewards and/or Benefits and Privileges earned by that Member as at the date of the notice of termination of Membership will be forfeited.

3.7  Termination of Membership by Member

Members may cancel their Membership at any time by written notice to the MyMillennium Customer Service at [email protected]

A Member will have thirty (30) days from the receipt by MHR of the Member's notice of termination to redeem his or her unexpired MyPoints. All unredeemed MyPoints will be invalid and deemed forfeited after this date.

3.8  Lapsed Accounts

Membership accounts shall remain valid until cancellation by the Member or MHR, subject to the Terms and Conditions; however, MHR reserves the right to cancel any Member account without notice if such account has been inactive for a continuous period of twenty-four (24) months or more.

 

4      POINTS

4.1  MyPoints

Loyalty points awarded by the Programme for Qualifying Room Spend will be termed as “MyPoints”. Members can check their MyPoints via MyMillennium Website or MyMillennium App.

Awarding of MyPoints MyPoints are awarded to Members and added to their account in accordance with the following terms.

MyMillennium members are awarded as such:

• MyMillennium Classic members earn Ten (10) MyPoints for every US$1.00 of Qualifying Room Spend, Incidental Spend and In-House Guest Dining, excluding tax at Participating Hotels.
• MyMillennium Silver members earn Fifteen (15) MyPoints for every US$1.00 of Qualifying Room Spend, Incidental Spend and In-House Guest Dining, excluding tax at Participating Hotels.
• MyMillennium Prestige members earn Twenty (20) MyPoints for every US$1.00 of Qualifying Room Spend, Incidental Spend and In-House Guest Dining, excluding tax at Participating Hotels.
• MyMillennium members who are non-staying guests will earn Five (5) MyPoints for every US$1.00 on F&B Spend excluding tax at Participating F&B Outlets. No minimum spend is required.
• Total accumulated MyPoints will be doubled for Members who stayed at Participating Hotels for ten (10) nights        (“Double MyPoints”).
• Members who stayed at Participating Hotels during their birthday month will have their MyPoints issued for the stay at Participating Hotels that are checked in and checked out during their birthday month tripled (“Triple MyPoints”). To be eligible for Triple Points, Members must have their date of birth stated on the MyMillennium Member’s profile. Triple MyPoints is only capped at 1 room booking per member, on the stay with the highest spend.
• Bonus MyPoints are awarded for completing activities in member’s profile including: 
  • Upon sign-up (500 MyPoints)
  • Downloading of MyMillennium Mobile App (250 MyPoints)
  • Updating Member’s profile (250 MyPoints)
  • Opting in to marketing communications (500 MyPoints) and 
  • making their first booking (500 MyPoints)
• Bonus MyPoints awarded for these items is subject to change from time to time as may be stated on MyMillennium Website.
• MyMillennium members who stay a minimum of 5 qualifying nights within their first membership year will receive 5,000 bonus MyPoints. 
• MyMillennium members who stay a minimum of 20 qualifying nights within their first membership year will receive 20,000 bonus MyPoints. 

MyPoints are only awarded to the member, who has made the booking for the room reservation and the main stayer of the room.

A Member must quote their Membership ID when making any booking in order to earn MyPoints in relation to such booking.  In addition, Members will need to quote their Membership number at check-in and/or when settling the bill on check-out of the Participating Hotel in order to be awarded MyPoints. MyPoints are not awarded for (i) hotel stays for which frequent flyer programme miles are earned and vice versa; (ii) bookings made through online travel agents; (iii) items redeemed using MyPoints.

Member may earn MyPoints for all rooms booked, if all eligible charges for all rooms are paid on one invoice. MyPoints will be earned for all eligible invoice charges incurred on all rooms. The term "eligible invoice charges" means Qualified Room Spend charged to the Member's room invoice issued by the Participating Hotels.

4.2  MyPoints have no Cash Value and are Non-Transferrable unless permitted

MyPoints have no fixed or ascertainable cash value. MyPoints are not redeemable for cash or any other form of credit, cannot be pledged, and have no value until presented for redemption in accordance with the Terms and Conditions. Members have no ownership interest in accrued MyPoints and accrued MyPoints are not the property of the Members. The use of the word "earn" in these Terms and Conditions and in the Programme marketing materials in relation to MyPoints shall mean "collect" and shall not infer that MyPoints have any value until they are presented for redemption under the Programme.

MyPoints cannot be purchased, sold, bartered, attached, seized, levied upon, pledged, or transferred under any circumstances, including, without limitation, by operation of law, upon death, or in connection with any domestic relations dispute and/or legal proceeding, unless authorised in writing by MHR or as expressly permitted under the Terms and Conditions. Any unauthorised transfer of Points shall be deemed a violation of the Terms and Conditions.

Members may request to transfer their MyPoints to other Members through the MyMillennium website or by contacting MyMillennium Customer Service at [email protected] and, as applicable, completing and submitting any prescribed form. Members cannot cancel or revoke any such request and upon approval, the transfer request will then be executed. If the transfer request is not approved, then the Members will be notified. Up to a maximum of six (6) Members may be nominated for a transfer. Any transfer request shall be at the sole and absolute discretion of MyMillennium.  

4.3  MyPoints Adjustments

MyPoints listed in a Member's account are subject to change to reflect actual Qualifying Room and incidental Spend, any adjustments and any Programme changes.

Members who believe that their account activity statement is inaccurate must contact the MyMillennium Customer Service at [email protected]

MyPoints adjustments will not be made more than sixty (60) days after the last day of the event to which the claimed MyPoints relate. Members must keep all hotel receipts and invoices as they will be required to verify MyPoints adjustment requests.

4.4  Validity of MyPoints

MyPoints (including without limitation Double MyPoints and Triple MyPoints) are valid for a twelve (12)-month period (on the last day of the relevant expiry month based on Singapore time), save in the event that a Member's account lapses, is cancelled, or the Programme is terminated for any reason whatsoever then such MyPoints shall be deemed to have lapsed on the date of the lapsing or cancellation of the membership or the termination of the Programme.

e.g.If MyPoints are earned on 1 November 2024, the MyPoints  shall be valid until 30 November 2025.

4.5  Retroactive Claims

Members cannot claim MyPoints for any spends (including without limitation any stays at Participating Hotels) preceding the date of application for Membership.

4.6  Redeemed MyPoints

MyPoints listed as "redeemed" are deducted from a Member's account and can no longer be redeemed or transferred.

4.7 Exchange Rate

The rate of exchange used for the conversion of Qualifying Room Spend incurred in non-US Dollars into US Dollars for the purpose of calculating the number of MyPoints to which a Member is entitled shall be the rate selected by MHR at its sole discretion.

None of MHR and/or any member of the MHR Group warrants or guarantees the accuracy of any rate used for the conversion of Qualifying Room Spend.  The calculation of the number of MyPoints on the basis of the then current currency exchange rate is final and binding on Members and cannot be challenged.

 

5      QUALIFYING NIGHTS

Qualifying Nights shall refer to the room nights which are registered in a Member's record and are added to the Member's account provided at least one (1) room night was paid for based on the eligible rates at the Participating Hotel at which the Member stayed.

A Qualifying Night shall be registered only to the paying Member in the event two (2) or more Members have shared the same room.

 

6      REWARDS

6.1  Redeeming MyPoints for Rewards

Members may redeem their MyPoints for Rewards online by login in their member's account.  The redemption of MyPoints under the Programme remains at all times subject to applicable laws and these Terms and Conditions.

Members must have the required number of MyPoints in their account prior to attempting to redeem MyPoints for Rewards. All offers and rewards are subject to availability.

MHR reserves the right to delete, add, modify or substitute My Rewards and the number of MyPoints required to redeem the My Rewards or award selections in this Programme at any time.

6.2  Redeeming MyPoints

Members may use their MyPoints to redeem for a hotel room stay at Participating Hotels or Redemption Partners’ vouchers (physical or electronic) and/or MHR Group vouchers (electronic). These Rewards are made available for such redemption and the number of MyPoints required for the redemption and the balance cash amount payable (as applicable if there are insufficient MyPoints and such redemption will then be partly by MyPoints and partly by cash) for the respective hotel rooms and items will be published and updated online from time to time at the MyMillennium Website, which shall be subject to availability and/or such other terms and conditions as may be stated online at the website, confirmation email and/or vouchers (electronic or physical)). If a reward redemption is cancelled, the number of MyPoints used for the reservation will be credited back to the Members as per cancellation policy if permissible, and any cash paid (if any) for it will be refunded to the Members if permissible; however, if the cash payment is made in a currency other than the local currency of the relevant hotel or items under MyRewards, then the cash amount refunded may fluctuate (i.e. the refund may be less or more than the cash amount used to pay for the room or the items under MyRewards redeemed product) depending on the currency exchange as used by MHR Group or in respect of the items under MyRewards at the relevant time. Redemption for hotel stays are not entitled to any MyPoints.

6.3  LIMITATION OF LIABILITY

MHR GROUP, ITS FRANCHISEES AND AGENTS MAKE NO GUARANTEES, WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESSED OR IMPLIED, WITH RESPECT TO THE PROGRAMME AND ANY REWARDS, BENEFITS AND PRIVILEGES GIVEN OR ISSUED THEREUNDER, AND SHALL NOT BE LIABLE FOR ANY LOSS, EXPENSE (INCLUDING, WITHOUT LIMITATION, ATTORNEYS' FEES), ACCIDENT OR INCONVENIENCE THAT MAY ARISE IN CONNECTION WITH THE USE OF SUCH REWARDS OR AS A RESULT OF ANY DEFECT OR FAILURE OF SUCH REWARDS, BENEFITS OR PRIVILEGES. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY DISCLAIMED.

IN ADDITON, MHR GROUP, ITS FRANCHISEES AND AGENTS ARE NOT RESPONSIBLE OR LIABLE FOR ANY ACT OR OMISSION BY REDEMPTION PARTNERS OR THE CONDUCT OF REDEMPTION PARTNERS AND/OR THEIR ITEMS, VOUCHERS OR SERVICES INCLUDING WITHOUT LIMITATION ANY WARRANTIES OR REPRESENTATIONS AS MAY BE GIVEN BY REDEMPTION PARTNERS OR ANY CHANGES IN OR DISCONTINUANCE OF THEIR ITEMS OR SERVICES OR THE DELIVERY OF ITEMS OR SERVICES OFFERED BY THEM AND MADE AVAILABLE TO MEMBERS. MEMBERS ACCEPT THAT REDEMPTION PARTNERS ARE OUTSIDE OF THE DIRECT CONTROL OF MHR, ITS PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, FRANCHISEES AND AGENTS AND SHALL NOT ASSUME ANY RESPONSIBILITY OR LIABILITY FOR ANY LOSS, WHETHER FINANCIAL, PROPERTY OR OTHERWISE, PERSONAL INJURY, DAMAGE, ACCIDENT, EXPENSES OR INCONVENIENCE THAT MEMBERS MAY SUFFER BY REASON OF ANY ACT, OMISSION, ERROR, NEGLECT, DEFAULT, NON-PERFORMANCE OR MISCONDUCT OF REDEMPTION PARTNERS OR THEIR EMPLOYEES,  AGENTS OR ANY THIRD PARTY RELATING TO SUCH REDEMPTION PARTNERS.

6.4  Tax Liability

MyPoints and/or Rewards received through participation in the Programme may be subject to tax liability. All tax liability, including and without limitation, disclosure connected with the receipt and/or use of MyPoints or Rewards shall at all times be the responsibility of the Member.

6.5  Independent Contractors

Redemption Partners are independent contractors of MHR. Nothing herein or in any other material relating to the Programme, including without limitation the use of the word "partner", is intended or shall be construed as establishing any agency, partnership, or joint venture relationship between MHR or any other member of MHR Group and Redemption Partners.

 

7      BENEFITS & PRIVILEGES FOR MYMILLENNIUM MEMBERS

The Benefits and Privileges offered under the Programme to selected Members shall be determined by MHR at its sole and absolute discretion. Benefits and/or Privileges at Participating Hotels may be made available selectively to Members at certain Participating Hotels or posted on MyMillennium Website from time to time. These Benefits and/or Privileges may be subject to additional terms and conditions as given by the Participating Hotels or set out in the MyMillennium Website. All and any Benefits and Privileges are subject to availability and services may vary between Participating Hotels. MHR reserves the right to cancel, delete, amend, add, modify or substitute any Benefits and Privileges in this Programme, at any time and from time to time.

Upon registering, new members will receive a welcome gift of a US$20 dining credit. 

• The USD $20 dining credit is available to new members who enrol in the MyMillennium Programme. This offer is valid only for first-time sign ups.
• The USD $20 dining credit can be used at any participating restaurant of MyMillennium within Millennium Hotels and Resorts.
• The credit must be used in a single transaction. 
• A minimum spend of USD$50 before taxes is required.
• To redeem the dining credit, the member must present their voucher code, sent to them via their registered email address, at the time of payment. 
• The credit will be deducted from the total bill amount before taxes are applied.
• The welcome dining credit is valid for 30 days from the date of sign up. Any unused credit after this period cannot be extended or reissued.
• The dining credit cannot be combined with other promotions, discounts, or special offers.
• The dining credit is non-transferable and can only be used by the registered MyMillennium member. It cannot be exchanged for cash or other benefits.
• MyMillennium reserves the right to modify or terminate the welcome USD $20 dining credit offer at any time without prior notice.

During their birthday month, members will receive a birthday discount voucher for dining. 

• The birthday discount voucher is valid during the member's birthday month only.
• The value of the birthday discount voucher varies depending on the member tier. Classic members will get a voucher for 20% off dining, Silver members will get a voucher for 25% off dining and Prestige members will get a voucher for 30% off.
• The birthday discount voucher can be redeemed at participating restaurants of MyMillennium.
• Members must present their birthday discount voucher, sent to them at their registered email address, at the time of payment to enjoy the discount.
• The birthday discount voucher is valid for a single use and must be applied in one transaction.
• Unused birthday discount vouchers will expire at the end of the validity period and cannot be extended or reissued.
• The birthday discount voucher cannot be combined with other promotions, discounts, or special offers.
• The birthday discount voucher is non-transferable and can only be used by the member it has been issued to.
• MyMillennium reserves the right to modify or terminate the birthday discount voucher offer at any time without prior notice.

MyMillennium members will also enjoy 15% off dining on their final bill (excluding alcohol, taxes and service charges) at participating F&B outlets. 

7.1  Status Qualification and Tier Benefits

MyMillennium Classic (“MM Classic”) status is free to join, and Silver and Prestige status will be awarded to members who qualify as per the table below: 

Activity	MM Classic	MM Silver	MM Prestige
Nights to qualify OR F&B Spend    to qualify for each tier	Complimentary	10 nights   USD$625	20 nights   USD$1250

 

7.1.1 Earning MM Silver Status

Members can earn and maintain MM Silver tier status based on qualifying nights or dining spend during their membership year. A "membership year" is defined as one year from their enrolment or qualification. Failure to meet these criteria will result in a downgrade to MM Classic status.

To qualify for MM Silver status, members must stay a minimum of 10 qualifying nights or spend USD $625 on dining within their membership year.

7.1.2 MM Silver Status Benefits

On top of the benefits and perks receive by Classic members, Silver Members will receive: 

• 20% off dining (excluding alcohol) at participating F&B outlets.
• Early check-in 2 hours before standard check-in timings, varies from region to region. This is strictly subject to hotel’s availability. 
• Late check-out 2 hours after standard check-out timings, varies from region to region. This is strictly subject to hotel’s availability. 
• Kids Eat Free. This is applicable for up to 2 children age 6 and below with a minimum of two paying in-house guests at participating F&B outlets and restaurants. 
• Exclusive Invitations and Early Access to MyMillennium Events and Offers. 
• Welcome Amenities, subject to availability and provided once during the member’s stay.

 

7.1.3 Earning MM Prestige Status 

Members can earn and maintain Prestige tier status based on nights or dining spend earned in their membership year. A "membership year" is defined as one year from the relevant member’s enrolment or qualification.  

To qualify, a member must stay a minimum of 20 qualifying nights or spend USD$1,250 within their membership year. 

To requalify for MM Prestige status, members must stay an additional 20 nights or spend USD$1,250 by the last day of their membership year. Members who fail to qualify will be downgraded to MM Silver or MM Classic status, depending on the number of nights stayed or F&B spend.

For example, for a member who qualifies for MM Prestige status on 1 November 2024, his membership year is 1 November 2024 to 31 October 2025. To requalify for MM Prestige status, he must stay a minimum of 20 nights or spend US$1,250 by 31 October 2025 to requalify for Prestige status. The membership period of Prestige tier will be extended by one year from the date of requalification. 

7.1.4 MM Prestige Status Benefits

On top of the benefits and perks receive by MM Classic and Silver members, Prestige members will receive: 

• Executive Club Lounge Access – This is only applicable if Prestige member stays at a participating hotel with Executive Club Lounge in operation, Prestige member can bring 1 additional adult to the Executive Club Lounge. When Executive Club Lounge Access is not available, member can enjoy breakfast at the all-day dining restaurant for the member only. This benefit is only available when Prestige member is in-house. 
• Room Upgrade during their stay – This is subject to room availability of the participating hotels. Room upgrade is capped at Club Room, Suite Room will be not applicable. 

 

8      MISCELLANEOUS

8.1  Data Protection

Personal data provided to MHR by the Member during the registration process, in connection with the Programme membership, and the booking of any room under the Programme will be handled by MHR as data controller and may be transferred to and utilized by other MHR Group members and third parties engaged by the MHR Group (both within and outside of Singapore) in accordance with relevant data protection laws (including, without limitation, the Singapore Personal Data Protection Act 2012 and EU General Data Protection Regulation, as applicable) and the MHR Privacy and Cookie Policy for the purposes of operating the Programme; managing Memberships; communicating with members regarding their  Memberships (e.g., monthly statements); internal auditing and reporting purposes; marketing and promotional communications from M&C and M&C Reservations Services Limited (a subsidiary within MHR Group), to members who have elected to receive them; and such other purposes permitted by these Terms and Conditions, the MHR Privacy and Cookie Policy, and/or applicable law A copy of the MHR Privacy and Cookie Policy is located at https://www.millenniumhotels.com/en/utilities/privacy-and-cookie-policy/privacy-policy/, as it may be updated from time to time, and the policy forms part of these Terms and Conditions.

8.2  Anti-Bribery

Each Member shall:

• comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and anti-corruption including but not limited to the Singapore Prevention of Corruption Act 1960 and Bribery Act 2010;
• not engage in any activity, practice or conduct which would constitute an offence under the Singapore Prevention of Corruption Act 1960 and Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK;

have and shall maintain in place throughout the term of these Terms and Conditions its own policies and procedures, including but not limited to adequate procedures under the Singapore Prevention of Corruption Act 1960 and UK Bribery Act 2010, to ensure compliance with the obligations in this clause, and will enforce them where appropriate.

8.3  Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of Singapore.

8.4  Effective Date

These Terms and Conditions were last updated effective as of 1 November 2024 and may be amended from time to time.